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Stakeholder Section

Introduction

A set of “Corporate Social Responsibility Best Practice Principles” has been adopted by the Company to fulfill our corporate social responsibility and to promote the balanced, and sustainable development of the economy, society and environment.
The Company shall take social morals as well as the rights and interests of stakeholders into account during CSR fulfillment. Due consideration shall be given to environmental, social and corporate governance factors during the pursuit of sustainable development and profits. These factors shall also be incorporated into the management and operation of the Company. Open channels of communications shall be maintained with correspondent banks and other creditors, employees, consumers, suppliers, local community, or other stakeholders so that stakeholder feedback can be heard and responded to in a timely manner.

Communication Channels

By keeping multiple communication channels open, the Company can hear the true voice of stakeholders. Here are issues that are of concern to stakeholders and communication channels between the Company and them:

Types of stakeholders

Issues of concern

Communication channels and ways of response

Investors

  • Company management
  • Summery of operations and performances of the Company
  • Risk management
  • Contact person: Miss Lin (02-89780555, ext. 2901)
  • Shareholders’ meeting (every year)
  • Institutional investor conference (every year)
  • Meeting of the board of directors (every quarter)
  • Monthly revenue report (every month)
  • Quarterly and annual financial reports (every year/every year)
  • The Company’s website and market observation post system (real-time)
  • Consulting service inbox/hotline for investors (real-time)

Clients

  • Client service
  • Client confidentiality/ secrecy
  • Contact person: customer service hotline (0800-880868) 

Business hours: Mon ~ Fri

9:00~12:30, 13:30~18:00

Customer service email address: product@pili.com.tw

  • The Company’s online customer service/online communication with customers (real-time)
  • Non-disclosure agreement (NDA): real-time service
  • Customer service hotline (real-time)
  • Feedbacks to and review of weekly customer service report (every week)
  • Service/product discussion meeting (every week)
  • Client visits (irregular)

Employees

  • Workforce structure
  • Management-labor relations
  • Training and development
  • Occupational health and safety
  • Contact person: Miss Hung(02-89780555, ext. 1603)
  • Performance evaluation (every year)
  • The Company’s announcements (real-time)
  • Employee counseling hotline (real-time)
  • Management-labor meeting (every quarter)
  • Communication meeting called by general manager (every month)

Government agencies

  • Company management
  • Laws and regulations that the Company abides by
  • Contact person: Miss Lin (02-89780555, ext. 2901)
  • Attending forums, meetings explaining specific laws and regulations and training courses organized by government agencies (irregular)
  • Communication by phone and email (real-time)
  • The Company’s website and market observation post system (real-time)
  • Exchange of official documents (irregular)

Supplier

  • Supplier management
  • Ethics and integrity
  • Contact person: Miss Li (02-89780555, ext. 1601 for relevant department)
  • Visits to suppliers (irregular)
  • Signing procurement contracts with suppliers (real-time)
  • Evaluation of suppliers that continue to cooperate (every year)
  • Communication by phone and email over products and projects (real-time)
  • Product and service discussion meeting (irregular)

Media

  • Cultural innovation/heritage
  • Summery of operations and performances of the Company
  • Environmental protection and energy conservation
  • Contact person: Miss Lin (02-89780555, ext. 2901)
  • Institutional investor conference (every year)
  • Monthly revenue report (every month)
  • Quarterly and annual financial reports (every year/every year)
  • The Company’s website and market observation post system (real-time)

 

  • Environmental protection and energy conservation

 

Community/NGO/
NPO

  • Company management
  • Cultural innovation/heritage
  • Environmental protection and energy conservation
  • Ethics and integrity
  • Contact person: Ms Lin, 02-8978-0555 ext 2901
  • Telephone and e-mail of department contact person (always available)
  • Stakeholder query e-mail/hotline (always available)
  • Participation in charity, culture and environment-related activities (unscheduled)

Industry-academia collaboration projects (unscheduled)

Whistle-blowing methods

The Company expects honesty in all business activities. All forms of corruption and fraud are strictly prohibited. The Reporting system, “Code of Ethical Conduct” and “Procedures for Ethical Management and Guidelines for Conduct” have been adopted to provide Company stakeholders with a better understanding of our code of ethics and ethical business policy.
Please contact us if you believe that an employee or representative of the Company may be engaged in behavior that breach our Code of Ethical Conduct or Procedures for Ethical Management and Guidelines for Conduct. A dedicated unit that reports to the Company’s Board of Directors shall be assigned to handle your report.

  • If you understand and agree to the description above, please report your findings by mail, email or phone. Choose one from the three options.

    1、Mailing address: 6F, Bld. A, 209, Sec. 1, Nankang Rd., Nankang Distr., Taipei (to chief of general management office, legal department or audit office).
    2、Email address:pili_whistleblowing@pili.tw
    3、Direct line for reporting: 02-89783868 or 02-89780555 (transfer to extension 1289 for chief of the Company’s general management office, 1102 for legal department chief or 1901 for audit office chief)
    • Contact person for stakeholders: Miss Lin
    • Tel:02-8978-0555 ext. 290
    • Fax:02-8978-3668